Site visits
- Reschedule or cancel free of charge with at least 24 hours' notice.
- Cancellations with less than 24 hours' notice, or no-shows, are charged the $95 visit fee.
- If we need to reschedule because of weather or an emergency, there is never a charge.
Design plans
- If you cancel before we start drafting, your design fee is refunded in full.
- If drafting has begun, we refund the fee minus the time already spent, billed at our design rate, and send you any drafts completed so far.
- Once the final plan has been delivered, design fees are non-refundable.
Install projects
- Deposits are refundable if you cancel at least 7 days before your scheduled start date, minus the cost of plants or materials already purchased for your project. Those items are yours to keep.
- Cancellations less than 7 days before the start date may also be charged for crew time already scheduled, up to 10% of the project total.
- Weather delays are not cancellations. We'll reschedule at the first suitable date.
Seasonal care plans
- Cancel any time with 14 days' notice. You pay only for visits completed.
- Prepaid visits that haven't been used are refunded.
Plant replacements
Plants we installed that die within 90 days are replaced once at no charge when our watering guide was followed. See our Terms of Service for exclusions.
How refunds are paid
Refunds are issued to the original payment method within 10 business days of the cancellation being confirmed in writing. To cancel, email partners@nadarmahamai.com or call 254-628-1438.
Contact
Mahamai Native Landscapes
Attn: Louis McFadden
2612 Clair Street
Killeen, TX 76541
Phone: 254-628-1438
Email: partners@nadarmahamai.com
Questions? Contact Mahamai Native Landscapes, 2612 Clair Street, Killeen, TX 76541 · 254-628-1438 · partners@nadarmahamai.com